Jilievo App Privacy Policy

01 Introduction

Jilievo app takes your privacy seriously. We understand that Bangladesh players trust us with sensitive personal and financial information, and we treat that trust as a responsibility. This Privacy Policy is written in plain language so you can understand exactly what happens to your data when you use jilievo app — no confusing legal jargon, no hidden surprises.

This policy covers all personal data collected through the jilievo app website at jilievo-app.vip, the jilievo app mobile application, and any communications between you and our support team. It applies regardless of whether you access jilievo app from a mobile device, tablet, or desktop computer.

02 Data We Collect

Jilievo app collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are set out in the table below.

Jilievo app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

03 How We Collect Your Data

Jilievo app collects your personal data through the following channels:

• Registration form — when you create your jilievo app account, you provide your name, mobile number, and date of birth directly.
• Account activity — your deposit history, bet records, and withdrawal requests are automatically recorded as part of normal platform operation.
• Identity verification — when you submit documents to verify your identity, those documents are collected and reviewed by our compliance team.
• Device and browser data — technical data such as your IP address, device type, and browser version is collected automatically when you access jilievo app.
• Customer support interactions — when you contact jilievo app support via live chat or email, the content of those communications is recorded.
• Cookies and tracking technologies — jilievo app uses cookies to maintain your session and improve platform performance. See the Cookies section for full details.

04 How We Use Your Data

Jilievo app uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The main purposes for which jilievo app uses your data are:

• To create and manage your jilievo app account
• To process deposits and withdrawals in BDT via bKash, Nagad, and Rocket
• To verify your identity and comply with anti-money laundering (AML) requirements
• To detect and prevent fraud, cheating, and unauthorised account access
• To provide customer support and respond to your queries
• To send you important account notifications such as deposit confirmations and withdrawal updates
• To monitor your gaming activity for responsible gaming purposes
• To improve the jilievo app platform based on aggregated usage data
• To comply with applicable laws and regulatory requirements

05 Who We Share Your Data With

Jilievo app does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers (bKash, Nagad, Rocket) — we share transaction data with your chosen mobile money provider to process deposits and withdrawals. These providers have their own privacy policies that govern how they handle your data.
• Game providers — when you play a game on jilievo app, your player ID and bet data may be shared with the game provider's servers to deliver the game. No additional personal data is shared.
• Identity verification services — when you submit verification documents, they may be processed by a third-party KYC service provider operating under strict data processing agreements with jilievo app.
• Law enforcement and regulatory authorities — jilievo app will disclose personal data to government authorities, law enforcement agencies, or regulators when required to do so by applicable law.
• Fraud prevention services — aggregated technical data may be shared with fraud detection partners to protect the platform and its players from fraudulent activity.

06 Payment Data

Jilievo app processes all BDT transactions through direct API integrations with bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, the transaction is handled entirely by the payment provider's secure infrastructure. Jilievo app does not store your bKash PIN, Nagad PIN, Rocket PIN, or any other payment credentials on our servers.

The only payment-related data that jilievo app retains is the transaction reference number, the amount, the date and time, and the mobile number associated with the payment account. This data is retained for accounting, fraud prevention, and regulatory compliance purposes.

07 Cookies & Tracking Technologies

Jilievo app uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and monitor platform performance. Cookies are small text files stored on your device by your browser. They do not contain your personal data in a readable form and cannot be used to run programs or deliver viruses to your device.

The types of cookies used by jilievo app are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate jilievo app. These cannot be disabled.
• Performance cookies — collect anonymised data about how players use jilievo app, such as which pages are visited most often. This data is used to improve the platform.
• Security cookies — used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of jilievo app. Jilievo app does not use third-party advertising cookies or cross-site tracking technologies.

08 Data Retention

Jilievo app retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal compliance policies. The general retention periods applied by jilievo app are:

• Account data — retained for the duration of your account and for 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction records — retained for 5 years from the date of each transaction.
• Identity verification documents — retained for 5 years from the date of verification or account closure, whichever is later.
• Support communications — retained for 2 years from the date of the interaction.
• Technical and usage data — retained for 12 months on a rolling basis.

When data reaches the end of its retention period, jilievo app securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09 Data Security

Jilievo app implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and jilievo app servers
• Encrypted storage for all sensitive personal data at rest
• Access controls that restrict internal access to personal data on a need-to-know basis
• Regular security audits and penetration testing of the jilievo app platform
• Two-factor authentication options for player accounts
• Automated fraud detection systems that monitor for suspicious account activity in real time

While jilievo app takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your jilievo app account and enable OTP verification.

10 Your Rights

As a jilievo app player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

Please note that some rights are subject to limitations. For example, jilievo app may be unable to delete data that it is legally required to retain for AML compliance purposes. Where a limitation applies, we will explain the reason clearly when responding to your request.

11 Minors

Jilievo app is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jilievo app, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

12 Changes to This Policy

Jilievo app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights, we will also notify you via your registered mobile number or email address.

We encourage you to review this Privacy Policy periodically. Continued use of jilievo app after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using jilievo app and contact our support team to close your account.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilievo app handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week via live chat on the platform, or you can reach us by email.

When contacting us about a data rights request, please include your registered mobile number so we can locate your jilievo app account quickly and handle your request without unnecessary delay. We aim to respond to all privacy-related enquiries within 5 business days.

For information about how jilievo app handles your gaming activity from a responsible gaming perspective, visit our Responsible Gaming page. For the full rules governing your use of the platform, see our Terms and Conditions.